Common issues you experience maybe are conflict with your theme/another plugin.
Almost half of the tickets we receive are related to issues caused by conflicts with third party themes and plugins. Although these themes and plugins provide additional functionality, more code running on your website will increase the chance of compatibility trouble. We strive to ensure compatibility with our extensions, but we can’t guarantee that 3rd party will work with our software.

In order to troubleshoot conflicts, the first step is to try switching to a default WordPress theme, such as Twenty Seventeen, to see if the problem still exists. If the problem goes away, you’ll have to contact your theme developer about the issue. There may be an update available which could resolve the trouble.

If the problem persists in a default theme, the next step is to disable all of your plugins, except for Essential Real Estate plugin and find where the trouble is occurring. Does that resolve the problem? If it does, then there’s likely a conflict with another plugin somewhere and to pinpoint which one, you can reactivate your plugins (1 or 2 at a time) and see if the problem reappears.

If the issue is still there running a default theme and no extra plugins activated, it will need our supporter to investigate further. You can contact us via email/support forum and be sure to provide us with as much information as possible. Answering these questions will help us resolve the trouble quickly:

• When exactly did you first notice the problem?
• Have any updates been applied to your website recently?
• Have you changed themes or made any design changes?
• Have you installed any new plugins?
• Can the issue be replicated on multiple devices?
• Is your problem happening in one browser, or all of them?
• Do you see any specific error messages?

In order to allow us to fully troubleshoot any issue, please provide us with an administrator username and password for your WordPress admin (adding this information within your email is safe and your details will be kept private. This user account can be temporary and can be deleted when the problem is resolved). We have a rich Knowledgebase for Essential Real Estate plugin and you can find some interesting topics in this resources. ERE Troubleshooting articles are shown HERE can be filtered so if you have any questions, please look there first