The conversation between you and the customer on the same issue will be automatically arranged in a series of tickets together with a link with the ID ticket for easy tracking and management.
Many related departments or staff can take turns to solve the same problem for guests easily without confusion (the system will help you track the process, assign specific responsibilities, monitor the finish by Mark process or Follow .
Customers can rate the satisfaction at the end of each supporter’s answer with just one click.
When customers have new problems, they can create another Ticket, they can also track their own tikects conveniently by clicking in their username on the support system
Those tickets that haven’t responded for a long time will go to the top of the reply ticket list so that supporters can supporters can prioritize the necessary tickets
