Ticket system is the sysytem of receiving, distributing – processing – tracking – managing customer requests from multiple channels gathered into one relationship with outstanding efficiency.
The tickets have the following status:
- Ticket request: The ticket was opened but neither supporter responded.
- All tickets: All tickets are created
- Ticket responded: The relevant department has responded to the ticket of the Customer, need the Customer to check and respond.
- Ticket processing:The supporter has received the ticket and is processing it.
- My ticket following: Someone’s ticket is being followed by supporter, leader supporter or admin. If any action is on the ticket, that follower can receive the notification on support site.
- My all tickets: all someone’s tickets to the present.
- Ticket closed: The ticket has been processed or after 7 days (default) has not been returned, the ticket will be automatically closed. Then if Customer needs support, admin can open again the ticket. (You can set your closing time of tickets)
Ticket area