Customers can rate the satisfaction at the end of each employee’s answer with just one click after their ticket is closer. So admin can evaluate the quality of supporting each supporter.
Admin can view detail content tickets includes: satified tickets, tickets unsatisfied, tickets has visited but not rating, other tickets in a time.
Hopefully this video can help you know How to view Rating and Supporter report for admin.
Video guide on How to view Rating and Supporter report for admin
Rating report from admin